Shipping Policy

At Corteiz, we aim to provide a smooth and reliable shopping experience for every customer. We carefully process and ship orders so you can enjoy your favorite streetwear as soon as possible.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During busy periods, new product launches, or promotional sales, processing times may be slightly longer.

2. Shipping Times

Estimated delivery times are listed below:

• United States: 7–12 business days

• United Kingdom: 8–14 business days

• Europe: 5–10 business days

• International Orders: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs procedures, and other unexpected delays.

3. Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method.

Free Shipping: Orders over $200 qualify for free standard shipping, where available. Any applicable offer will be displayed at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow 24–72 hours for tracking details to update after your shipping confirmation.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Please contact our support team as soon as possible if you notice an error in your shipping address.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Delayed or Lost Packages

Although we do our best to deliver orders within the estimated timeframe, delays may occur due to weather conditions, customs inspections, carrier issues, or other circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact our support team so we can help investigate the issue.

7. Customs and Import Duties

International orders may be subject to customs fees, import duties, or local taxes. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

8. Missing or Damaged Orders

If your order arrives damaged or you believe your package is missing, please contact our support team with your order number and any relevant photos or tracking information. We will review the situation and help you with the next steps.

9. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact our customer support team through the Contact Us page on our website.

We appreciate your support and thank you for shopping with Corteiz.

Corteiz Customer Support Team